Refund policy

Pre-owned items are final sale. Due to the one-of-a-kind nature of our resale inventory, we can't accept returns or refunds once an order is placed. Please review photos, descriptions, and measurements carefully before buying, or reach out to admin@luxuryboxatl.com with questions.

New items (unworn, with tags) can be returned for store credit or exchange within 30 days of delivery. Contact admin@luxuryboxatl.com to start a return.

In-store pickup — please inspect your item at pickup. Once accepted, the policy above applies based on item condition.

Financed purchases (Affirm, Klarna, Shop Pay Installments, etc.) are not eligible for returns or exchanges.

Damaged or wrong item? Contact admin@luxuryboxatl.com within 48 hours with photos and we'll make it right.

Every item is authenticated by our in-house team. Any issues regarding your order can be submitted at admin@luxuryboxatl.com within 30 days of delivery.