Refund policy
We want you to love what you buy. If something isn't right, you can request a return within 14 days of receiving your order. Approved returns are issued as store credit, added to your Luxury Box ATL customer account so you can use it on your next order.
Return conditions
- Items must be returned in the same condition you received them. New items must be unworn, with all original tags attached. All items must include their original packaging, boxes, dust bags and accessories.
- A 15% restocking fee applies to all returns.
- Store credit is issued for the item price, minus the restocking fee and the original shipping cost.
- Return shipping is paid by the customer. We recommend a tracked, insured service; we can't be responsible for returns lost in transit.
How to start a return
Email admin@luxuryboxatl.com with your order number and the reason for your return. We'll reply within 24 hours with next steps.
Please don't send items back until we've approved your return. Once your item arrives and passes inspection, we'll add the store credit to your customer account.
Damaged or incorrect item?
Contact admin@luxuryboxatl.com within 48 hours of delivery with photos and we'll make it right. The restocking fee doesn't apply.
In-store pickup
Please inspect your item when you pick it up. The 14-day return window starts on the pickup date.
Financed purchases
Purchases made with buyer financing (Affirm, Klarna, Afterpay, Shop Pay Installments or similar) aren't eligible for returns.
Authenticity
Every item is authenticated by our in-house team and guaranteed 100% authentic.
Our right to decline
Luxury Box ATL reserves the right to decline or cancel any order, for any reason, before it ships. Examples include suspected fraud, a pricing or listing error, or an item that doesn't pass our final check. If we cancel your order, you'll receive a full refund to your original payment method. We also reserve the right to refuse any return that doesn't meet the conditions above.
Questions? Email admin@luxuryboxatl.com.